Terms & Conditions
1. Introduction
Welcome to Ultra Steam. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, please do not use our website.
2. Services
Ultra Steam provides professional steam cleaning services to residential and commercial properties in South East Melbourne and surrounding areas. We reserve the right to modify or discontinue any of our services at any time without notice.
3. Bookings
To book our services, you must provide accurate details, including your contact information and the location where the services are required. Once a booking is confirmed, you will receive a confirmation email with the appointment details. Please ensure all information is correct as Ultra Steam is not responsible for delays or issues caused by incorrect details.
4. Payments
All payments for services must be made in full upon completion of the service unless otherwise arranged in writing prior to the appointment. We accept cash, EFTPOS, and credit cards. Ultra Steam reserves the right to charge for additional services that may be required on-site, subject to client approval.
5. Cancellations and Rescheduling
If you need to cancel or reschedule your booking, please contact us at least 24 hours in advance. Cancellations made less than 24 hours prior to the scheduled service may incur a cancellation fee of up to 50% of the quoted price. Ultra Steam reserves the right to reschedule appointments due to unforeseen circumstances, including but not limited to equipment issues or staff availability.
6. Service Limitations
While we strive to deliver exceptional results, certain stains or materials may not respond to steam cleaning. Ultra Steam will inform you of any such limitations before commencing work. We are not responsible for pre-existing damage to items or areas being cleaned.
7. Liability
Ultra Steam takes every precaution to ensure the safety of your property during our service. However, we are not liable for any damage caused by circumstances beyond our control, such as structural defects, faulty installations, or hidden hazards. Clients must inform us of any fragile or valuable items that require special handling.
8. Warranty
We offer a 7-day satisfaction guarantee. If you are not satisfied with the service provided, please contact us within 7 days, and we will arrange a re-clean at no additional cost. This guarantee applies only to the specific areas serviced during the original appointment.
9. Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Ultra Steam. We are not responsible for the content, privacy policies, or practices of any third-party websites.
10. Intellectual Property
All content on this website, including but not limited to text, images, logos, and graphics, is the property of Ultra Steam or its licensors. You may not reproduce, distribute, or otherwise use any content from this website without express permission from Ultra Steam.
11. Changes to Terms
Ultra Steam reserves the right to update or modify these terms and conditions at any time without notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from or related to the use of this website or our services will be subject to the exclusive jurisdiction of the courts of Victoria.
13. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us via email at [email protected] or by phone at 0457 624 498.
