Privacy Policy

Ultra Steam is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide you with our steam cleaning services. This may include, but is not limited to:

Name
Contact information (e.g., phone number, email address, address)
Payment details
Details of the property or premises requiring our services
We collect personal information directly from you when you make a booking, interact with us via our website or over the phone, or communicate with us through other means.

2. Use of Personal Information

We use the personal information we collect to:

Provide and manage our steam cleaning services
Process payments and manage your bookings
Respond to your inquiries and provide customer support
Improve our services and website functionality
Send you service updates or promotional materials, if you have opted in to receive them
Comply with legal obligations

We will not use your personal information for any purpose other than the one for which it was collected unless you give us your consent or it is required or authorised by law.

3. Disclosure of Personal Information

Ultra Steam does not sell or trade personal information to third parties. However, we may share your information with:

Service providers who assist us in operating our business (e.g., payment processors, IT support)
Contractors or subcontractors involved in providing our services
Regulatory or government bodies if required by law

In these cases, we ensure that third parties only use your information in a manner that complies with this Privacy Policy and Australian privacy laws.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. This includes secure storage of electronic records and ensuring our staff are aware of their responsibilities in handling personal information.

While we strive to safeguard your personal information, no system is completely secure. We cannot guarantee the security of any information you transmit to us electronically, and you do so at your own risk.

5. Cookies and Website Usage

Ultra Steam’s website may use cookies to enhance your browsing experience. Cookies are small data files placed on your computer or device that help us understand how you use our website. You can choose to disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our website.

We may also collect non-personal information, such as your IP address, browser type, and website usage data, to improve our services and monitor website performance.

6. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete. To do so, please contact us using the details below. We will take reasonable steps to provide access or make corrections as required.

7. Retention of Personal Information

We will retain your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your personal information, we will take reasonable steps to securely destroy or de-identify it.

8. Direct Marketing

We may use your personal information to send you promotional material about our services, special offers, or updates. If you do not wish to receive marketing communications, you can opt out at any time by following the unsubscribe instructions in our emails or contacting us directly.

9. Changes to This Privacy Policy

Ultra Steam reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will apply from the date of posting. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about how we have handled your personal information, please contact us at:

Email: [email protected]
Phone: 0457 624 498

We will respond to your inquiry or complaint promptly and in accordance with applicable privacy laws.